{"id":18872,"date":"2024-01-17T16:09:56","date_gmt":"2024-01-17T15:09:56","guid":{"rendered":"https:\/\/ordolea.com\/returns-and-refunds\/"},"modified":"2024-08-01T16:08:44","modified_gmt":"2024-08-01T14:08:44","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/ordolea.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\t\t
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At https:\/\/ordolea.com\/<\/strong>, our top priority is the satisfaction of our customers. If for any reason you are not satisfied with your purchase, we will be delighted to help you. Below, we detail our returns and refunds policy.<\/p>\n\n

Returns<\/h2>\n\n
    \n
  • Return period: you have a period of 14 calendar days from receiving the product to request a return. If more than 14 days have passed since you received your purchase, we will not be able to accept the return.<\/li>\n\n
  • Conditions of the products: the product must be in the same conditions in which you received it, with its original packaging and without having been used. If the product has been used or damaged, we will not be able to accept the return.<\/li>\n\n
  • Return costs: the shipping costs for returning the product will be paid by the customer, except in those cases in which the product has arrived defective or there has been an error on our part when shipping.<\/li>\n<\/ul>\n\n

    Return procedure<\/h2>\n\n

    If you wish to return a product, please follow the following steps:<\/p>\n\n

      \n
    1. Contact us: to request a return, you must contact our customer service through email info@ordolea.net<\/strong> or by calling the telephone number +34 683599711<\/strong>. Please indicate the order number and the reason for return.<\/li>\n\n
    2. Prepare the package: once we have confirmed the return, prepare the package with the product in its original packaging and make sure it is well protected to avoid possible damage during transport.<\/li>\n\n
    3. Send the package: Send the package to the address we will provide you once the return is confirmed. We recommend that you use a courier service that provides you with a shipping tracking number.<\/li>\n\n
    4. Wait for confirmation: once we receive the package and verify that the products are in the same conditions in which we sent it, we will proceed to refund the corresponding amount.<\/li>\n<\/ol>\n\n

      Refunding<\/h2>\n\n
        \n
      • Refund period: the maximum period for making a refound is 14 calendar days from receipt of the returned product.<\/li>\n\n
      • Refund method: The refund will be made through the same payment method used in the purchase. If it is not possible to make a refund through this method, we will contact you to arrange another refund method.<\/li>\n\n
      • Shipping costs: shipping costs will not be refundable, except in those cases where the product has arrived defective or there has been an error on our part when shipping.<\/li>\n<\/ul>\n\n

        Exceptions<\/h2>\n\n

        Returns and refunds will not be accepted in the following cases:<\/p>\n\n

          \n
        • Products that have been used or damaged by the customer.<\/li>\n\n
        • Customized products or products made under the client’s specific order.<\/li>\n\n
        • Products that have been manipulated or altered by the customer.<\/li>\n\n
        • Product whose very nature does not allow a return.<\/li>\n<\/ul>\n\n

          Exchange Policy<\/h2>\n\n

          If you want to exchange a product for another one, you must request the return of the product you want to exchange following the same steps as for the return and make a new purchase with the product you want to purchase.<\/p>\n\n

          If the product you want to exchange for another has a lower price than the product you want to return, we will refund the difference through the same payment method used in the original purchase.<\/p>\n\n

          If the product you want to exchange has a higher price than the product you want to return, you must make a new purchase and pay the corresponding price difference.<\/p>\n\n

          Policy Modifications<\/h2>\n\n

          We reserve the right to modify our returns and refunds policy at any time. Any modification will be published on our website and will come into effect from the moment of its publication.<\/p>\n\n

          Contact<\/h2>\n\n

          If you have any questions or queries about our returns and refunds policy, do not hesitate to contact our customer service at info@ordolea.net<\/strong><\/strong> or by calling phone number +34 683599711<\/strong>. We will be delighted to help you.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          At https:\/\/ordolea.com\/, our top priority is the satisfaction of our customers. If for any reason you are not satisfied with<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18872","page","type-page","status-publish","hentry"],"yoast_head":"\nReturns and Refunds - OR d'Olea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ordolea.com\/en\/returns-and-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Refunds - OR d'Olea\" \/>\n<meta property=\"og:description\" content=\"At https:\/\/ordolea.com\/, our top priority is the satisfaction of our customers. 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